Refund policy

Thank you for shopping with UPFLICK and choosing our personalized items. We take pride in creating unique products tailored to your preferences. Before proceeding with a return, please carefully review our return policy.

Personalized Items:
Please be aware that our personalized items are crafted based on your specific preferences and may include custom designs. Due to the personalized nature of these products, we do not accept returns or exchanges unless your order arrives damaged during the delivery process.

In the unfortunate event that your personalized item(s) arrive damaged, we are here to assist you. Kindly follow these steps within 3 days of receiving your order to initiate a replacement or credit.

Contact Us Immediately: Please send us a direct message immediately upon discovering any damage. Provide details about the damage, including clear photographs of the damaged item and its packaging. This will help us assess the situation and expedite the resolution process.

Before initiating a return or filing a case, please adhere to the following steps:

1. Check the Tracking Number: Verify the status of your delivery by checking the provided tracking number. This will help you stay informed about the progress of your order.

2. Contact us: We always here to assist you with your order

3. Be Patient: We want to emphasize that our personalized items are handcrafted with care, and it takes time to create them. If your order has not arrived yet, please consider that a dedicated artisan is working diligently on your order. Feel free to contact us directly or allow a few more days for USPS to update their system.

4. Search Your Surroundings: Look around your house, mailbox, and neighborhood to search for the package.

Please take the flowing steps:
1. Take a screenshot of the delivery tracking number or proof of delivery.
2. Visit your nearest USPS office and speak with the manager.
3. You may request a GPS location check to track the package's whereabouts.
4. Filing a USPS claim online is also an option, but please note that the response may be via email and may take longer to process.
5. If you believe the package was stolen, you can file a police report.

By following these guidelines, we aim to provide you with a positive shopping experience and ensure the integrity of your personalized item. Your satisfaction is important to us, and we are committed to resolving any issues related to damaged items promptly and efficiently.